Situations
“My Id-precise segment is not delivering as expected.”
"My Id-precise segment shows a lower number of MAIDs in the DSP than Adsquare”
“My Id-precise segment is working and I have a high number of MAU, but the delivery is very low.”
Campaign Set Up Recommendations
Please note that if there is delivery on the segment, there are usually no issues in terms of data transfer but rather settings applied on the campaign that conflict and block the delivery.
While it is possible to observe a difference in the number of users between Adsquare and the DSP, this depends on the rules by the DSP when they ingest MAIDs - however the difference should be marginal, ie. around 10%.
Please find below some best practices to follow through the campaign set-up on the DSP:
Device Targeting Type | Smartphones & Tablets should be selected for the In-App traffic. |
Ad Environment | Only In-App targeting should be selected. The Mobile Advertising ID (IDFA/ GAID) is necessary for the bid-request. |
Day-Part Filter | There is no need to add Day-Part filter to the DSP if it was already applied via AMP. Double filtering can lead to a potential reach reduction. Tip: to reach households while using Place Visits → adjust the store opening hours during evenings and early mornings. |
Geographical Filter |
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Frequency & Pacing |
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Creatives |
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Brand Safety | Check if the Brand Safety is compatible with In-App inventory.
Several Brand Safety categories are not enabled for In-App inventory and may block delivery. |
Data Targeting | The recommendation is to use Adsquare as sole data provider for a specific segment. If you use another data provider for the same segment, the chances of incompatibility increase and it may also reduce the potential reach & delivery. |
In addition:
If you are using a Custom Place Visits dataset in your segment, ie. a dataset built by Adsquare based on your own locations, bear in mind that this dataset needs to be updated if it is older than 3 or 6 months, depending on the agreement during the creation process.
If that is the case, please contact your Adsquare Account Manager to check the status and proceed with the update.
DSP Specifications
DV360
Google offers a bid troubleshooter that allows you easily analyze problems with private auctions, guaranteed deals, non-guaranteed fixed deals, and open auction line items. You can find more details here on how to use the Troubleshooter: Troubleshoot your deals and line items - Display & Video 360 Help
Hawk
You can ensure that Mobile-Application traffic is enabled under the 'Content' line item
Information to provide
In case the information above does not resolve your issue, please raise a request answering the following questions:
When was the campaign activated?
Is the campaign targeting In-App?
Is the campaign running in OMP (Open Marketplace) or PMP (Private Marketplace)?
Is there any whitelist or blacklist applied?
Does the whitelist include In-App inventory and excludes web inventory?
Are the following settings selected to the campaign?
Brand Safety (e.g. IAS)
Viewability
Geographical Filter
Does the campaign runs through enough mobile friendly creatives?
Is there an overlay between Adsquare data and any other data?
Is there a combination of Id-precise and Geo-contextual targeting?
